Support & contact.
Updated May 2026
Need help with FitRush? You're in the right place.
Email: support@fitrush.app
Hours: Mon–Fri, 9 AM – 6 PM Pacific. We aim to reply within one business day.
Common questions
How do I book a trainer?
Open the app, tap Discover, and browse trainers near you. Tap a trainer to see their available slots, then tap a slot and confirm. You'll receive a confirmation push notification.
How do off-peak discounts work?
Trainers list their availability with a discount applied to their off-peak hours (typically 25% or more). The price you see in the app is the price you pay — discounts are already factored in. There are no membership fees.
How do I cancel a booking?
Open the booking from the Bookings tab and tap Cancel. Free cancellation is available outside the trainer's stated cancellation window (usually 4–24 hours before the session). Inside that window, the cancellation policy attached to the slot applies.
What if I'm traveling?
FitRush works wherever you have data service. Open Discover in your destination city to see trainers near your hotel, conference, or AirBnB. Some trainers also travel — they may be available in your city when they're traveling for work or vacation.
How are payments processed?
All payments go through Stripe. Your card details are handled directly by Stripe and are never stored on FitRush servers.
I'm a trainer — how do I list my availability?
Trainer onboarding is currently invite-based as we build out our roster. Email trainers@fitrush.app with your credentials and city, and our team will follow up.
Account, data, and privacy
To request a copy of your data, change your information, or delete your account, email support@fitrush.app. See our Privacy Policy for full details on data handling.
Reporting a bug or safety concern
If you encounter a bug, an unsafe trainer, or a payment issue, email support@fitrush.app with as much detail as possible — screenshots, the booking ID if relevant, and what device/iOS version you were using. Safety reports are prioritized.